Customer Loyalty & Advocacy
Real-time customer loyalty, net promoter score and sentiment by individual
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Net Promoter Score is an industry standard score that allows you to track whether your customers are satisfied enough with your company to recommend you to others, this generates word of mouth sales that will grow your company without the traditional sales and marketing effort.
The secret to NPS is not just measuring it but using the data to change behaviour and prove the return you get from great service.
There are lots of applications that will do the surveying for you, but only In-gage will link this to the bottom line and give you insights in your teams down to individual agent level.
Our native survey tool, gathers data directly form your customers and brings the insights back into salesforce for you and your teams to use. With key dashboards build from years of experience change organisations not only to win awards but also to make millions in additional profit for them.
Who are In-Gage?
We started In-gage to solve the problem we had faced for over 20 years; Why would you offer a great experience, where is the monetary value and can it be proved?
So after years of learning from some of the best (Ritz Carlton, Hollister, Disney, Starbucks, John Lewis, Harvard and Umpqua Bank) we found a winning formula that once and for all answered the age old question what is the ROI of service and what levers do I need to pull to get generate more of these profits.
In-gage was designed to help Service and Sales teams prove the ROI through measuring key customer metrics. The app then brings this data in realtime to the people that count, to help them change behaviour and improve processes in a way that drives higher customer loyalty.
Our passion for customer and employee experience is the driving force behind our dedication to make the best app we can.
It is our goal to deliver $1bn in additional profits to our customers who utilise our app. We are on track to make this happen. Every customer we have had has made significant profit increases once that app has gone live.
We love what we do, our mission and vision drive us to change the world one team at a time.
“Today, in this age of the customer, companies that focus on customer success have the best chance of thriving in a connected world.”
AVP Commercial EMEA, Salesforce
“In-Gage on the Salesforce platform brings great clarity to our customers’ feedback right down to an individual level and gives clear insights into the strategic operations of the company. The financial impact has been outstanding“
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